Privacy Policy

Privacy Policy for Zenvayal

Last updated: 25 November 2024


This Privacy Policy outlines how Zenvayal collects, uses, and protects any information you provide when using our mobile application and associated website services. We are committed to ensuring that your privacy is protected. If we ask you to provide specific information that can identify you while using our platform, you can be assured it will be used solely by this privacy policy. We may update this policy periodically, and we encourage you to review this page to stay informed of any changes.


Consent & Terms of This Privacy Policy

By using the Zenvayal platforms, you voluntarily agree to consent to and comply with this privacy policy. If you choose not to agree with our policy, please note that you will not be able to access any portion of our platform or utilize the services offered therein.


Information We Collect

We may collect the following types of information:


  • Personal Information: Your name, email address, phone number, delivery address, and other registration details.
  • Payment Information: Details related to payment methods (such as credit/debit cards, digital wallets, UPI, net banking, etc.). We do not store complete payment information; payments are processed securely through third-party providers.
  • Order Details: Information regarding your product preferences, purchase history, and delivery instructions.
  • Automatically Collected Information: Device type, operating system, app version, usage information, and precise location data, which helps us provide location-based services.

How We Use Your Information

We require this information to understand your needs and improve our services, particularly for the following reasons:


  • Service Provision: Process your orders, facilitate delivery, and handle payments.
  • User Experience Improvement: To tailor your experience and offer personalized product recommendations.
  • Communications: To notify you about your orders, promotions, or important updates.
  • Analytics: To analyze usage patterns and enhance app/website performance.
  • Legal Compliance: To comply with applicable laws and regulations and prevent fraud or illegal activities.

How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data in the following instances:


3.1. Service Providers

We may share your data with third-party service providers who assist us in operating our app and services, such as:


  • Payment processors
  • Delivery Partners
  • Cloud hosting and data storage providers
  • Customer service providers

These providers must maintain confidentiality and use your information solely to fulfill their contractual obligations.


3.2. Legal Obligations

We may disclose your data if mandated by law, in response to a court order, or to comply with legal processes or regulatory authorities.


3.3. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.


How We Use Cookies

Our website may use cookies to enhance your user experience. A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and the data is removed from the system.

By using our platform, you consent to the use of cookies as described above.


Data Retention

We will retain your personal data for as long as necessary to provide the requested services, fulfill the purposes outlined in this Privacy Policy, or comply with legal obligations.


Security

We are committed to ensuring your information is secure. We have implemented suitable physical, electronic, and managerial procedures to protect the information we collect online from unauthorized access, alteration, or destruction. However, please note that no method of transmission over the Internet or mobile devices is completely secure.


Your Rights

You have the following rights regarding your personal data:


  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data, subject to legal obligations.
  • Opt-Out: You may opt out of promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at:


  • Email:contact@zenvayal.in
  • Phone:+91 8122622580

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party services you use.


Children's Privacy

The Zenvayal platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will promptly delete it.


Governing Law & Severability

Governing Law: The validity, construction, and performance of this Agreement shall be governed by the laws of the State of [Your State], without regard to its conflicts of law provisions.

Severability: If any provision of this Agreement is determined to be illegal, invalid, unenforceable, or otherwise contrary to public policy, the remaining provisions shall remain in full force and effect.


Changes to This Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on Zenvayal platforms, and the updated policy will take effect upon posting. Please review this policy periodically for updates.


Contact Us

If you have any questions or concerns regarding this privacy policy, please contact us:


  • Email: contact@zenvayal.in
  • Phone: +91 8122622580
  • Address: Lakshmi Complex, North Car Street, Tiruchengode, Tamil Nadu, India 637211